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Zivame.com eCommerce Store

ecommerce website for India's largest online lingerie store

Setting

Zivame, 2016

Platform

Responsive Web

Role

Project Lead, Hands-on

Scope

UX Design & Strategy

The Story

Zivame’s e-commerce redesign aimed to embody the brand's bold and beautiful identity while driving a significant boost in engagement and conversion. The challenge was to deliver a mobile-first, visually engaging experience that balanced engineering efficiency with a focus on conversion. Working within a 5-month timeline, the team implemented an atomic design approach, breaking down the UI into components and surfaces that prioritized one task at a time. The result was a streamlined, image-driven platform that seduced users with visuals while ensuring a smooth and intuitive shopping experience.

My contributions were part of a larger cross-functional effort that brought together teams from tech, UX, marketing, and merchandising. With innovations like FitCodeâ„¢ for personalized recommendations, multi-tier product pages, and real-world shopping mirroring, we focused on creating meaningful product discovery experiences. Through continuous monitoring and data-driven iterations, we achieved a 9% overall web conversion improvement and a 17% increase in user engagement by the end of the year. This project reinforced the value of collaboration and data in driving both brand expression and business growth.

HIGHLIGHT

I was awarded ‘spot award’ for this project.

The Team

Meet the cross-functional team working together to create seamless, user-focused experiences.

Leader, Content Strategy

Leader, Product Management

Merchandising

Leader, Engineering

Digital Marketing

UX Design

Showcase

From start to finish, discover the product and highlights from our UX project, showcasing the design solutions in action.

Demo

Behind The Scenes

Get a look behind the scenes at how our UX project comes together. From early sketches and research to testing and refining, see how we make decisions and solve challenges to create a better user experience.

Learnings

Explore key insights and lessons learned throughout our UX project, driving continuous improvement and innovation.

1

Mobile-First Approach

Learned the nuances of mobile-first design, particularly for conversion-driven platforms.

2

Conversion Focus

Realized the value of balancing brand aesthetics with the need for high conversion rates.

3

Data-Driven Design

Learned how to iterate on design using data from user testing and feedback.

See Also

Explore how UX innovation helped me achieve objectives across my other projects.

project-kaseya-corporate-website.png

Zivame Champions - B2B Trade Portal

Bulk-ordering web app for Zivame's merchants

project-kaseya-corporate-website.png

Content Led Commerce at Zivame

Lifestyle blog platform, driving organic traffic and enhancing engagement through strategic content integration.

project-kaseya-corporate-website.png

Zivame Apps For Android and iOS

Revamping Zivame’s mobile-first experience boosting engagement and conversion

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